Secretary of State

Goals

Update: The new Registry Integration System (SOS Enterprise) was implemented. SOS implemented improvements to the Montana Secretary of State website. The new voter registration and election management system will be implemented in January 2023.

Objectives

  • Implement a new voter registration and election management system, providing both state and county election administrators a more efficient voter registration and election management process while also providing Montana voters a streamlined experience.
    Update: The new voter registration and election management system will be implemented in January 2023.
  • Implement a highly configurable, intuitive, modern enterprise system to replace the current business corporations, trademarks, bonds, UCC financing statements, notaries, and apostilles systems.
    Update: The new Registry Integration System, SOS Enterprise, was fully implemented in December 2020.
  • Build meaningful communication through enhancements to the Montana Secretary of State website using Site Improve.
    Update: The Montana Secretary of State has been enhanced to a more intuitive site with improvements in responsiveness, accessibility, and searches.

Update: SOS hired an Information Security Manager. SOS leveraged services from partnerships to enhance security protections. SOS onboarded a second vulnerability scanner to ensure all vulnerabilities are identified and remediated. SOS provided training and workshops with SOS staff and County Election Administrators to enhance security awareness and practices at the local levels.

Objectives

  • Replace outdated voter registration and election system.
    Update: The new voter registration and election management system will be implemented in January 2023. SOS incorporated security risk management processes in the development of the new system to ensure the system meets NIST standards.
  • Continue partnership with SITSD Security, DHS, National Guard, MS-ISAC, EI-ISAC to stay informed of potential vulnerabilities and create mitigation strategies.
    Update: SOS has successfully leveraged partners to provide security control and vulnerability assessments, election tabletop exercises, and timely notifications of threat intelligence. SOS, in corporation with partners, educated county election administrators of the security resources available to them. SOS continues to participate in the Election Security Workgroup with DOJ MATIC, SITSD, FBI, National Guard, and CISA to enhance election security through cross collaboration.

Update: The SOS office has improved processes by digitalizing the majority of SOS records.

Objectives

  • Digitize all Montana Secretary of State records.
    Update: The SOS office continues to scan and digitalize SOS records.
  • Expand and enhance the use of Perceptive Content for imaging and workflows.
    Update: SOS continues to analyze Perceptive Content for potential process improvements.

Update: SOS continues to implement and expand usage of ServiceNow. SOS maximizes enterprise security tools to enhance security protections. SOS utilizes Tableau for business intelligence reporting.

Objectives

  • Understand the new capabilities of ServiceNow and implement as applicable.
    Update: SOS continues to implement and expand usage of ServiceNow.

Agency Contact Information

Agency Director / Administrator
Christi Jacobsen
406.444.2087
cjacobsen@mt.gov
P.O. Box 202801 Helena, MT 59620-2801
Information Technology Contact
(CIO / IT Manager)
Kellee English
406.444.0489
keenglish@mt.gov
P.O. Box 202801 Helena, MT 59620-2801
Information Security Manager
Austin Lindsay
406.444.5476
austin.lindsay@mt.gov
P.O. Box 202801 Helena, MT 59620-2801