Biennial Report
2021
IT Infrastructure
IT Performance
Assessment of Progress
Inventory
Major Projects
Other Information
2023
IT Infrastructure
IT Performance
Assessment of Progress
Inventory
Major Projects
Other Information
Contact
Office of the Public Defender
Goals
Train, Maintain, and improve matter management system (AdvOPD)
Update:
Objectives
AdvOPD Training plan
Update:
AdvOPD Governance Board
Update:
AdvOPD Change Management Tracking
Update:
Utilize an appropriate level of project management methodology for major information system enhancements and projects.
Update:
Objectives
Successful implementation of identified improvements.
Update:
Continue to improve and automate business processes to make the agency more efficient and increase the integrity of our data.
Update:
Objectives
Establish ServiceNow task workflows for critical on-boarding, off-boarding, and internal transfer workflows.
Update:
Utilize change management to control how changes are implemented in critical information systems.
Update:
Objectives
Establish govenernace board to managed change and audit system integrity.
Update:
Enhance and Maintain an Information Security Program.
Update:
Objectives
Security Role/Access Reviews.
Update:
Scheduled and documented system security audits.
Update:
Registration of IT systems in state RSA Archer database.
Update:
Enhance ServiceNow capabilities
Update:
Objectives
Establishing On-boarding, Off-boarding, and Internal Transfer task workflows and dashboards.
Update:
Establish policy management and acknowledgement campaigns: Draft, Review, & Publishing internal and external agency policies.
Update:
Expand Case Management routing and lower time-to-resolution.
Update:
Agency Contact Information
Agency Director / Administrator
Brett Schandelson
(406) 523-5166
brett.schandelson@mt.gov
610 Woody St, Missoula, MT 59802
Information Technology Contact
(CIO / IT Manager)
Chris Hermance
406-444-5587
chris.hermance@mt.gov
139 N Last Chance Gulch, Helena, MT 59601
Information Security Manager
Chris Hermance
406-444-5587
chris.hermance@mt.gov
139 N Last Chance Gulch, Helena, MT 59601