Department of Public Health and Human Services

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Capitalize on proven and operational solutions within the DPPHS software portfolio.

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Promote enterprise technology software, service, and digital platforms.

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Modernize legacy applications, infrastructure, and processes.

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Create and execute against the DPHHS digital transformation roadmap.

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Leverage hybrid IT solutions to achieve automation, scalability, and rapid deployment.

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Evaluate, procure, and deploy modern technologies to enable self-service and improve the customer journey.

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Integrate customer-driven and digital-first approaches into our IT models, processes, and operations.

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Identify new ways of working to improve outcomes and employee morale.

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Promote the targeted application of value-added skills and capabilities across the TSD IT Portfolio.

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Accelerate skills building and professional development opportunities.

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Motivate and empower TSD team members to generate new ideas, innovate, and problem solve.

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Increase data analytics (people) resources, capabilities, and partnerships.

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Improve the management and governance of data across the Agency.

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Promote interoperable exchange of data across the Agency.

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Expand divisional engagement through improved usability and accessibility of IT systems and data.

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Provide ongoing education and training to department analysts on best data methodologies.

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Mature IT service delivery through effective program and project management.

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Enable a Single Source of Truth for software, hardware, project, and data management.

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Improve and mature technology project intake, evaluation, procurement, project initiation framework and processes.

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Capture, distribute, and analyze customer feedback to measure satisfaction and identify opportunities for improvement.

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Goals