Update: Leverage Enterprise Products and Services to streamline and improve to provide maximum benefit
Innovate the IT Work Force
Citizen one-stop shop anywhere, anytime, any device
Protect The States Information assets and citizens
Objectives
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Evaluate opportunities to modernize out dated systems, collaborate with strategic partners , assemble quality data, securely store data, streamline customer communication, provide fast and reliable desktop support,
Update: Develop a collaborative process for adopting enterprise solutions;
Digitize forms – Citizen Portal
Evaluate opportunities to modernize legacy systems;
Evaluate opportunities to provide cross-training removing silos.
Create training plans to improve on supporting UI operations
Improve opportunities to align with industry standards.
Create system documentation and inventories, operational support plans (ECM), document process
Identify and inventory DLI citizen services that need to be digitized, including digitizing forms and other materials to decide on best approach for those materials
Evaluate to refactor Data warehouse
Integrate secure coding practices.