State Fund

Update: See update to objectives.

Manage IT staff and assets to support governance approved and prioritized business insurance goals.

Update: IT/ESPM staff and assets effectively support Executive and Board of Director approved business goals. Projects and ongoing infrastructure and application work are on track to meet planned deliverables as approved.
Architect for flexible and low-cost system changes and reduced vendor lock in at the application level.

Update: MSF’s IT Architecture Team continually protects the data and environment through integrated layers of security; designs the environment to meet current and future needs of the business; and develops and enforces standards to deliver lower total cost support with greater business flexibility.

Update: See update to objectives.

MSF employees receive insurance functionality and system support that enables value-added and personalized customer service.

Update: MSF employees and stakeholders continue to receive reliable service, insurance functionality, and efficient support.
MSF stakeholders receive timely, anticipatory, and accurate insurance information.

Update: IT/ESPM employees deliver effective operational management of MSF on/off premises data, systems, communications and infrastructure, including software maintenance and enhancements to core insurance and business applications as requested and prioritized by the business.

Update: See update to objectives.

Develop and reinforce practices to secure data and minimize risk of exposure to non-authorized parties.

Update: As an insurance carrier MSF has a number of incremental security requirements driven by insurance company regulation, insurance business processes, the distribution of insurance product through independent third parties (insurance agencies), and the sensitive nature of the detail information collected. MSF continues to work on security policy and plan infrastructure in accordance with applicable federal and state laws governing the insurance industry, and SITSD’s security policies.
Provide MSF employees and stakeholders with efficient systems and reliable operations environment.

Update: MSF on/off premises data, systems, communications and infrastructure availability results meets or exceeds business requirements for established core and secondary applications.

Update: See update to objective.

Business driven and approved decisions with regular review and tracking of projects and operational metrics.

Update: The MSF Executive team reviews project progress and operational metrics monthly. Multiple governance decisions are made on an annual basis and are documented via an official order that includes signature from all Executives. Additionally, the MSF Board of Directors approve major business metrics and projects annually and review progress regularly throughout each performance year.

Goals