Update: Ongoing. The value of a prior plan goal to standardize and simplify agency IT was demonstrated in the past year. Extensive work and testing was completed (in 2019) by SITSD and MAC staff to transition the majority of MAC's staff to VDI. The transition to work-from-home was not seamless but was significantly smoother than expected.
Objectives
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Maintain IT Support through contracted services with SITSD
Update: Ongoing.