Update: Continuous and ongoing focus on system issue reduction moves forward. System issue counts continue to trend downward and enhancement opportunities are being evaluated.
Objectives
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G1O1: Enhance the employer reporting information center to improve usability and timely reporting.
Update: Ongoing. This past FY, in addition to bug fixes, functionality enabling employers to create payroll schedules was enhanced, simplifying and improving the user experience.
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G1O2: Keep line of business application up to at least current -1 version of the framework.
Update: Ongoing. All framework versions are near current, with the exception of the employer reporting functionality - which is presently being upgraded.
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G1O3: Maintain the internal line of business and content management system to improve usability and timely processing of transactions.
Update: Ongoing. A significant number of code and data updates and fixes have been implemented, reducing the total number of impactful issues in the system. "System Issue" counts have shown a downward trend and continue to trend downward.
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G1O4: Plan for disaster recovery by participating in SITSD exercises and business continuity planning.
Update: Ongoing. Business Continuity plans were executed as a result of COVID-19, and presently all non-essential staff are in a remote working capacity. Two additional personnel have been trained to maintain Assurance for the agency.
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G1O5: Grow the audience for member self-service portal.
Update: Pending. A strategic decision was made to first improve the User Experience in the member self-service portal, and convert to okta for SSO prior to marketing a broader use, nevertheless 'soft rollout' adoption continues to grow.