Department of Military Affairs

Update: All required agency staff have completed the appropriate security training required by SITSD or the equivalent Federal security training for accessing federal systems.

Update: Agency IT staff routinely monitor security reports for vulnerabilities and security updates. IT Manager regularly meets with Division Administrators to determine network health and any security concerns.

Update: Implemented remote imaging servers across networks to allow for easier installations and software deployments for end users.
Collaborated with Veterans Affairs Division staff to equip the Veterans Service Officers with updated tools to digitally sign, store, and transmit confidential information while in the field and working on outreach with Veterans.

Update: Unified Desktop Workspace project was redirected to VPN software deployments at the onset of the COVID-19 pandemic due to workplace staffing reductions. Users across all networks are able to work off-network while at home or in the field and connect to the network to transfer documents or access State systems.

Update: OTRS ServiceDesk deployed for department-wide and State-supported Federal staff, allowing tracking for both Help Desk trouble ticketing and purchase approval tracking.

Update: VOIP contract awarded to Intermedia in spring of 2020, which allowed DMA to consolidate several phone company contracts into one single vendor contract and included the ability to make calls on other devices (cell phones, laptops, tablets), text chat, teleconferencing, and web based faxing.

Update: IT staff worked on procuring All-In-One solutions to reduce the number of peripherals and commodities required for agency staff to effectively do their jobs, implemented cloud based management systems for asset tracking and maintenance, and implemented automated deployment systems to reduce technician task durations.

Update: VOIP contract awarded to Intermedia, which allowed us to consolidate several services and vendors into one contract resulting in increased cost savings for all departments. IT Staff continue to look for additional services to reduce work time and service expenditures.