Department of Labor and Industry

Goals

Update: Implemented phase 1 and 2 of the departments portal to our services. this includes job seeker and unemployment services

Objectives

  • Minimize customer confusion and improve customer perception of DLI/State
    Update: Added self service features to the departments portal
  • Staff development and career lattice structure
    Update: Provide training and support to staff for career development
  • Culture change
    Update: Leadership is focusing on sending clear communication and support to staff as changes occur
  • Analysis of current structure, what changes are needed
    Update: Division restructures have occurred in all divisions in an effort to streamline and align work and staff

Update: We are continuing to enhance the agencies portal. It now has interfaces to job seeker and unemployment services; included are some self-service features that were not available without the portal. We have decommissioned separate portals for unemployment insurance filing and made job seeker services available via the portal.

Objectives

  • Complete a situational assessment
    Update: Created the common data, common system, common customer work groups to complete the assessments. Enhancements to the agency portal and data warehouse have been identified and prioritized.
  • Improve the customer experience and communication through common systems and modules
    Update: Enhancements and new development to the agency's portal will continue to improve the the customer experience with a common interface to our services. The planned phases have slowed down due to the pandemic and increase in unemployment insurance work.
  • Provide for strategic partner engagement
    Update: We continue to work with our workforce partners and unemployment agencies both at state and national levels.
    Examples - the Pandemic Unemployment Assistance program
    Job services' case management system is build from a partner that has worked with other states.

Update: Building out the data sets in our data warehouse has helped us see where services are used and prioritize enhancements. We are continuing to build data sets as business requests or drivers are requested.

Objectives

  • Assembling quality data
    Update: We are using the approach of common data and common customer to build our data sets
  • Organizing the data
    Update: We are using the data warehouse for storing data sets and Tableau reporting to organize and build visualizations\reports
  • Analyzing the data
    Update: We are using the data warehouse for storing data sets and Tableau reporting to analyze our data

Agency Contact Information

Agency Director / Administrator
Brenda Nordlund
444-1785
BNordlund@mt.gov
1315 Lockey, Helena MT
Information Technology Contact
(CIO / IT Manager)
Kim Warren
444-9721
kwarren@mt.gov
2550 Prospect Ave., Helena Mt
Information Security Manager
Eric Tarr
444-4645
ETarr@mt.gov
2550 Prospect Ave., Helena Mt